MTN Uganda CEO Brian Gouldie demanded for fairness and objectiveness. He said there are number of operators who dominate international traffic illegally while the regulator Uganda Communication Commission watches and does nothing. This inspite of the fact that MTN Uganda pays its taxes on time while the others do not.
MTN immediately responded, apologising to customers and refunding some of the affected customers. MTN has about 3.4 million data customers in Uganda, making it the largest mobile internet service in Uganda. MTN to date has not revealed what is actually going on, but keeps apologising to customers.