The system that was developed with the help of Strengthening Uganda’s Anti-Corruption Response Technical Advisory Facility –SUGAR TAF will enable court clients to register complaints wherever they are using their phones.
Complainants against judicial officers can now file their complaints through just a phone call, thanks to a new online complaints management system unveiled by the Judicial Service Commission-JSC.
The move is designed to foster performance and
discipline among judicial officers.
The system was established through the services of Strengthening
Uganda’s Anti-Corruption Response Technical Advisory Facility –SUGAR TAF, to enable court clients to register complaints wherever they are using their
of the Judicial Service Commission had a feel of how
the new arrangement during a demonstration held on Thursday evening.
Norah Matovu Winyi, the Chairperson of the
Judicial Service Disciplinary Committee welcomed the initiative, saying it will
ease tracking progress on each complaint by different members at any given
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Currently, people with complaints against judicial officers register
them directly by appearing at the Commission.
The complaints are registered and
kept in hard files, which the Commission says is tedious. According to the Commission, some of the
papers would also disappear from the files.
Matovu explains that in addition to easing the work, the system is also meant to generate useful statistics that
will inform the Commission work processes, guide allocation of files for investigations
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Cue out: ...at the commission".//
Julius Mbwebembezi, Registrar In charge of
Directorate of Planning, Research and Inspectorate, said the system will also
help to link up with other government Ministries, Departments and Agencies so
as to share information facilitate planning and budgeting.
The commissioners say for one to register a complaint, he or
she can use toll-free lines 0800 100 221/222 or use an email [email protected]
. The complaints will be uploaded onto the
online system by a dedicated technician.
In 2017, the Judicial Service Commission received more than
700 cases against judicial officers. The Commission noted that there was need
to fast-track handling of complaints.
Currently, there are 342 active
complaints in the system, according to the statistics seen by URN.