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Report: Ugandans Dissatisfied with Police Handling of Complaints :: Uganda Radionetwork
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Report: Ugandans Dissatisfied with Police Handling of Complaints

A bigger percentage of Ugandans are not satisfied with the way police handles their complaints made at police stations, a November report on public perception of the state of Policing in Uganda has revealed.
Police Spokesperson Emilian Kayima

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A bigger percentage of Ugandans are not satisfied with the way police handles their complaints made at police stations, a November report on public perception of the state of Policing in Uganda has revealed.

In a research carried out by Human Rights Network Uganda (HURINET-UG) in nine districts across the country, it was found out that more than 66% of the interviewed persons were dissatisfied with the way police handles complaints.

Only 16% of the persons were satisfied while 17% were neither satisfied nor dissatisfied.

"The findings represent a large proportion of the respondents presenting a near complete lack of satisfaction in the manner police handles complaints. The reason given here was that the entire process of registering complaints is rather complicated," reads the report in part.

Alex Ssengendo, one of the complainants says he has been moving around Central Police Station (CPS) Kampala for two weeks now. Ssengendo,  a 36-year-old trader at Mini Price in the Central Business District, found his shop having been broken into and brand new handbags stolen on the November 5, 2017.

"It took me three days to just get a reference number, they were just tossing me up and down and it took more than a week for my case to be given an officer to handle. Even then they didn't want to record my statement," Ssengendo says. 

However, the police spokesperson Emilian Kayima says this should not be the case given that there are proper laid-out procedures on recording of complaints and investigations.

When a person goes to the police station to record a complaint, they are supposed to go to the counter so they can have the complaint and their details entered into the station Diary from where a reference number is generated. The information is then picked out and given to the Officer in charge Criminal Investigations at the station who allocates the file to a detective. 

The detective records the complainants statement and investigations begin.

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While the ideal process is supposed to take less than three hours and at no specific cost,  officers at the counter sometimes request for money to enter the complaint in the file and some detectives keep ignoring the files allocated to them until the complainant gives some money.

This money they refer to as 'operation fee'.

The Inspector General of Police (IGP) Kale Kayihura last year, launched an operation against officers alleged to be mishandling clients.

More than 30 officers countrywide were arrested and cautioned.  Despite this operation, the situation appears not to have changed.

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