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SMS Project Registers Success In Service Delivery

An Short Message Service—SMS reporting system that is aimed at ensuring effective and timely service delivery has registered success in Kyejonjo district. In 2012, the Anti-Corruption Coalition of Uganda-ACCU launched the reporting system for residents to monitor in the timely reporting of information on service delivery in the health and education sectors in the district.

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An Short Message Service—SMS reporting system that is aimed at ensuring effective and timely service delivery has registered success in Kyejonjo district.

 

In 2012, the Anti-Corruption Coalition of Uganda-ACCU launched the reporting system for residents to monitor in the timely reporting of information on service delivery in the health and education sectors in the district. The sectors were given priority due to the fact that they matter a lot to the local community but are marred by poor service delivery.

 

Under the arrangement, 80 anti-corruption women and men monitors were given mobile phones and provided with a code number through which to send messages on gaps they identify in service delivery to the ACCU secretariat in Kampala. ACCU in turn informs the relevant district authorities. The monitors were trained on how to send these short messages.

 

Two years down the road, the system has registered some success with cases of inadequacies in service delivery addressed. Cases of shoddy works, absenteeism of teachers and health workers have reduced.

 

Faridah Bagonza, a monitor in Bugaaki Sub County, says that she and other monitors have moved to schools and Health units in their locality to ascertain the level of service delivery and have reported the irregularities to ACCU and the district officials. Bagonza says that some of the health workers and teachers who have been absent from duty have been penalized.

 

She adds that the monitors also reported to the authorities about the Mabale-Kyabaranga road which was poorly done. Bagonza says that the contractors were ordered to refund the money.

 

//Cue in: “We monitor…

Cue out:…some change at least.”//

 

William Namara, a resident of Kyejonjo town council, says that before the system was launched, cases of shoddy work were high, since some district authorities were shielding the culprits. Namara says that residents can now report any irregularities to the monitors without fear and some of the roads and classrooms which were poorly constructed have been redone.

 

//Cue in: “It wasn’t easy…

Cue out:…they have been redone.”//

 

Getrude Tibakanya, the Kyenjojo District Education Officer, says the monitors have helped tackle teacher absenteeism by bringing it to the attention of her office. She says that for one year, teacher absenteeism has reduced from 60% to 25%.

 

Michael Bamanyisa, the Bugaaki sub county Health Inspector, says the monitors have also helped ease supervision especially in rural health centers where district health staff cannot easily reach.

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