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UHRC Rwenzori Regional Offices Introduces Mobile Complaints Handling System

Paul Piramoe, the regional UHRC officer in Fort Portal, says that they are now directly reaching out to the communities for sensitization and handling their complaints right from their village.

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The Uganda Human Rights Commission Rwenzori regional offices have established a mobile complaint handling system.

Paul Piramoe, the regional UHRC officer in Fort Portal, says that they are now directly reaching out to the communities for sensitization and handling their complaints right from their village.

He says that since the first lockdown was announced last year, the commission has registered a spike in complaints related to torture and deprivation of a person's liberty.

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Piramoe says the commission registered high cases of human rights abuse against police officers and the majority of these cases have been handled at village levels.

However, Piramoe says this initiative is being curtailed by the poor road network in the region and limited staff.  He also says that due to restricted movement and limited court proceedings, files have had to stay longer than necessary affecting justice to be dispensed on time.

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Juliet Logose, the regional human rights office says the commission is trying to reach out to communities more effectively and efficiently through extending the services directly to them.

She adds that the commission has introduced a toll-free number-0800144200 to help clients log in complaints without necessarily going to their officers.

Logose also says the commission is currently training different stakeholders including media and security personnel on professionalism in handling human rights matters. 

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